Frequently Asked Questions (FAQ)
Welcome to our FAQ section! 🧸 Here you will find answers to the most frequently asked questions about products, ordering and delivery in our children's and baby clothing store. If you need further assistance, do not hesitate to contact us – our team is always happy to help! 🌟
📦 Orders and delivery
1. How can I place an order on the website?
Add the desired products to your cart and follow the steps in the checkout process.
2. How long will it take to receive my order?
Deliveries are made within 1-3 business days, depending on the delivery address.
3. What delivery methods do you have available?
Delivery by express courier or pickup from partner points, where available.
4. How can I track my order?
After your order is shipped, you will receive an email with a link to track your delivery.
5. What do I do if I received a wrong or defective product?
Contact us immediately and we will replace the product or refund your money.
👕 Products and sizes
6. How do I choose the right size for my child?
See the size guide available on each product page.
7. Are the products safe for babies' sensitive skin?
Yes, all our products are made from certified and safe materials for children and babies.
8. Do you have a size guide available?
Yes, you can find the size guide on the product page and in the dedicated section on the website.
9. Will the products get wet after washing?
No, if the washing instructions indicated on the product label are followed.
10. Are the products certified or compliant with child safety standards?
Yes, we only collaborate with suppliers who comply with European and international standards for the safety of products intended for children.
💳 Payment and security
11. What payment methods do you accept?
Online payment by bank card, cash on delivery and bank transfer.
12. Is it safe to pay online on your website?
Yes, we use secure and certified payment platforms.
13. Can I request an invoice for the order?
Yes, the invoice is available in your account and is also sent to you by email.
🔄 Returns and exchanges
14. Can I return or exchange a product if it doesn't fit?
Yes, you have 30 calendar days to return or exchange a product.
15. What is the return deadline?
The return can be made within 30 calendar days of receiving the product.
16. Who bears the return costs?
Return costs are borne by the customer, except in situations where the product is wrong or defective.
👩💻 Account and customer support
17. Do I need to have an account to place an order?
It's not required, but an account gives you access to order history and special offers.
18. How can I change my account details?
Data can be modified from the "My Account" section after logging in.
19. How can I contact customer service?
You can contact us by email, phone or the contact form on the website.
✨ Thank you for choosing our children's and baby clothing store! ✨